Returns & Exchanges

DUCA DEL COSMA & WHITE EAGLE GOLF RETURNS POLICY

We realise that getting just the right shoe and fit is really important, and we want to assure you that you can order from our website with complete confidence.
If you are not 100% satisfied, we will be pleased to exchange/refund your purchase within 30 days of your original purchase date.

RETURNS POLICY

All we ask is that your returned items are in a new, resalable condition, in the original packaging which includes any original labels/tags still attached, and shoe bag for Duca shoes also included.
This means that the product and its Duca or White Eagle Golf packaging should not be damaged, dirty or marked. Please do not affix any labels directly onto the Duca shoe box when returning items. Always retain the original outer packaging in which your order was shipped to you, until you are sure that you do not wish to return your item.

Please try on the footwear on clean, carpeted surfaces and ensure you are completely happy with the look and fit before wearing them outside.

Failure to comply with the above terms means that we reserve the right to refuse your return/exchange. Should there be any issues with your returned items, you will be contacted via email.

White Eagle Golf with Duca UAE reserves the right to amend this Returns Policy at any time.

EXCHANGES

We will be happy to exchange your order for an alternative size and/or colour of the same product originally purchased (same value). For any exchange required for an alternative product with a higher/lower value, you will need to follow our Returns process to obtain your refund, and you will need to place a new order through our website.

HOW DO I RETURN/EXCHANGE AN ITEM?

White Eagle Golf and Duca returns and exchanges are simple…

STEP 1:

Send an email to customercare@ducadelcosma.ae for the shoes or customercare@whiteagle.ae for the White Eagle Golf clothes advising us that you would like to return your order for a refund or size/colour exchange, and provide us with the following details:

• Original Order Number
• Your Full Name
• If you wish to receive a REFUND or require a size/colour EXCHANGE (please advise details)

STEP 2:

We will then email you our RETURNS FORM to complete and return with your order so we can identify your return upon receipt.

STEP 3:

After receiving the returned shoes/clothes we will send you the exchanged pair/clothes piece or you will get you refund within 14 days. Returns service delivery costs are at your own cost and will not be refunded.

The address where the returned item needs to be sent:

Duca del Cosma Shop
Ecommerce Returns

DIFC, Gate Avenue

Zone A, Ground Level – next to the Fiori Jewels

DUBAI, United Arab Emirates

Please always use a tracked service and retain your proof of posting receipt until your refund/exchange has been processed.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN/EXCHANGE?

Once the return has been processed, parcels are usually returned to us within 2-4 working days.

FOR REFUNDS – upon receipt we will endeavour to process your refund as quickly as possible. You will be notified via email once your refund has been processed. Please allow up to 14 days from the date we receive your returned item(s) for the refund to be reflected in your account. This period is subject to the original payment method selected and is completely bank dependent. Refunds will be processed in the same way in which the payment was originally made. This does not affect your statutory rights.

FOR EXCHANGES – upon receipt we will endeavour to process your exchange as quickly as possible. You will be notified via email once your return has been checked and your exchange processed and despatched. Please allow up to 4 working days from the date we receive your returned item(s) for the exchange to be delivered.

WHAT IF YOU DO NOT RECEIVE MY RETURNED ITEM?

Please ensure you obtain a proof of posting receipt and keep this safe until your refund/exchange has been processed. Claims for lost returns will be refused if there is no receipt to prove that the item has been sent back to White Eagle or Duca UAE.

WHAT DO I DO IF I RECEIVED THE WRONG ITEM OR I THINK SOMETHING IS FAULTY?

Firstly, we’re really sorry if this has happened!

In the event that an incorrect item has been delivered, you believe your item to be faulty, or you have received a damaged parcel with missing items, please follow the Returns process above indicating the reason for your return. A member of our Customer Care Team will be in touch with you to assist you.

WHAT DO I DO IF I PURCHASED MY ITEM FROM THE GLOBAL WEBSITE – WWW.DUCADELCOSMA.COM?

If you purchased your item via the brand’s global website – www.ducadelcosma.com – then please address all correspondence to info@ducadelcosma.com . All returns must be sent to The Netherlands warehouse at your own cost. Please refer to www.ducadelcosma.com for their returns/exchange policy.